Refund policy

ABSKURA™ Return & Refund Policy

1. Our Commitment We want you to love your purchase. If you are not completely satisfied, we are here to help [1.3.2].

2. Return Window You have 30 days from the date your order was delivered to initiate a return for a refund or exchange [1.3.1, 1.3.2].

3. Condition of Items To be eligible for a return, items must be in their original, unused, and unwashed condition, with all tags attached and in their original packaging [1.3.2]. Please include your order number or proof of purchase [1.3.2].

4. Non-Returnable Items For hygiene and safety reasons, the following items are final sale and cannot be returned [1.3.2]:

  • Intimate/Personal Wear: Undergarments, swimwear, and other items that come into direct contact with the body [1.2.1, 1.2.3].

  • Personal Hygiene Products: Items that could pose a health risk if reused (e.g., opened shaker cups, personal care items) [1.2.1, 1.2.3].

  • Customized/Personalized Goods: Items made specifically for a customer, as they cannot be resold [1.2.1].

  • Perishable or Consumable Goods: Any supplements, food products, or ingestible goods are non-returnable once the packaging has been opened or the safety seal has been broken [1.2.1].

5. How to Initiate a Return

  • Step 1: Email us at abskurasupport@gmail.com with your order number and the reason for your return [1.3.2].

  • Step 2: Once your return is authorized, we will provide instructions on how to pack and ship your item [1.3.1, 1.3.2].

  • Step 3: [State your policy on shipping costs, e.g., "Unless the item is faulty or incorrect, return shipping costs are the responsibility of the customer."] [1.3.2]

6. Refunds & Exchanges

  • Refunds: Once we receive and inspect your return, we will process your refund to your original payment method within 7–10 business days [1.3.2].

  • Exchanges: We are happy to exchange items for a different size or color, subject to availability [1.3.2].

  • Faulty Items: If your item arrives damaged, defective, or not as described, we will cover the return shipping costs and provide a full refund or replacement at no additional cost to you [1.3.2].