Shipping policy

Thank you for shopping with us! We are committed to ensuring your order is processed quickly, packaged securely, and delivered safely. Please review our shipping policy below to understand our timeframes, rates, and procedures.

  1. Order Processing Time All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped along with tracking information.

Note on Peak Periods: During major promotional events, product launches, or holidays, processing times may be extended by an additional 2–3 business days. We appreciate your patience!

  1. Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout based on your destination and selected shipping speed. Below is a summary of our standard shipping tiers:

  • Standard Shipping: 3 – 7 business days | Calculated at checkout (Free over $75)

  • Expedited Shipping: 2 – 3 business days | Calculated at checkout

  • Priority / Overnight: 1 – 2 business days | Calculated at checkout

*Delivery delays can occasionally occur due to carrier updates, weather conditions, or high seasonal volume.

  1. Shipment Confirmation & Order Tracking Once your order has been dispatched, you will receive an email containing a tracking number from our courier partner. You can use this tracking number to monitor your package's progress in real time. Please allow up to 24 hours for the tracking portal to activate after receiving your confirmation.

  2. Customs, Duties, and Taxes For international shipments or orders crossing regional customs borders:

  • Any custom fees, duties, or import taxes applied upon delivery are the sole responsibility of the customer.

  • We are not responsible for customs clearance delays or charges imposed by local government authorities. Please check with your local customs office for specific rules prior to ordering.

  1. Damaged, Lost, or Stolen Packages

Damaged Items If your package arrives damaged in transit, please save all packaging materials and damaged goods before filing a claim. Take clear photos of the damage and contact our support team within 48 hours of delivery so we can assist you with a replacement or refund.

Lost or Stolen Packages Once a package leaves our fulfillment center, it is handled by third-party carriers. If your tracking indicates the package was delivered but you have not received it:

  • Verify the shipping address provided at checkout.

  • Look around potential drop-off spots (porch, leasing office, neighbors).

  • Contact the local carrier hub directly with your tracking number.

We are not responsible for packages marked as delivered by the courier, but we will gladly assist you in opening an investigation with the carrier.

  1. Incorrect Address Disclaimer It is the buyer's responsibility to ensure that the shipping address entered is accurate and complete. If an incorrect address is provided and the package is returned to us as "undeliverable," the customer will be responsible for covering the reshipment costs.

Questions or Concerns? If you have any questions regarding your shipment, need to update delivery details, or require special assistance, please reach out to our customer support team:

Email: abskurasupport@gmail.com Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)